FAQs

General

Do I have to pay upfront?
In most cases, yes. Reimbursement is claimed after treatment.

How long does reimbursement take?
Timelines vary. Claims may take several weeks to process.

Can you guarantee reimbursement?
No. Decisions are made by the relevant authority.

What documents do I need?
This depends on the scheme and procedure. We provide a checklist.

What if I do not have a consultant letter?
In some cases, a GP referral may be sufficient initially.

Can I choose Northern Ireland instead of the EU?
Yes, in many cases.

Is travel reimbursed?
Usually not.